Sabuj Kundu 16th May 2016

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In a highly competitive market, in order to increase the conversion rate or attract new customers, one of the top priorities of any business is to improve its customer services. And obviously, one of the foundations of customer service is building a strong customer relationship through the ability to support the customers anytime and anywhere. This is a most important part of a business to solve customers problem. Every customer wants to get better service from the company.

For a long period it had a great problem to answer for frequently asked questions or the feedback system. Luckily, the recent development of content management systems (CMS) and their extensions has nearly solved this problem completely. For this reason, customers get better service what they are needed. Nowadays a lot of support ticket extensions are available in joomla site. Now i`m introducing best 5 support ticket extensions.

1. JS Support Ticket : Price – Free download

Includes : Component
Extension : 3.0

JS Support ticket is a simple, easy to use, web-based customer support system. User can create ticket from front-end. JS Support Ticket comes packed with a lot of features than most of the expensive and complex support ticket system on market. The best part is, It completely free. JS Support Ticket is built using Joomla best practices both on the front and the back end. Company can Create departments that relates to the various business units in your organization. It also can create any department in admin panel. User will select department when he creates the ticket.

Some features: Unlimited tickets, Front-end ticket creation, Strength & Flexibility, Easy to use, Notifications & Auto responder, Responsive design, User fields, Unlimited departments, Short codes for the My tickets and new ticket form, Email templates, Priority, Attachments, Fully customizable & Configurable, Easy to translate and more.

Visit: http://extensions.joomla.org/extensions/extension/clients-a-communities/help-desk/js-support-ticket.

2. Issue Tracker : Price – Free download

Includes : Component, Module, Plugin
Extension : 3.0

IssueTracker is a support system component. It is also commonly known as helpdesk or customer service software. This tool assists webmasters, developers and support staffs to organise incoming issues in an efficient manner. It helps to provide a swift and efficient response to customers. It is simple to use, secure and user friendly. A configurable option enables users of the service offered by the web site will be able anytime to create a new issue so that they can report a complaint, request, suggestion etc. An issue ticket behaves much like a forum thread of messages, except for the fact that every issue ticket can be made private and only visible to the user/customer who created it and the operators and authorized staffs of the web.

Some features: Send e-mail updates to the raiser, Support language, Supplied demo data can be installed/removed to enable site testing, Login and authorization, Inform information to their issues, Support mail function for communication, Can assign default support, Flexible security structured, locking for additional security, Ability to switch on/off displayable form fields, Ability to raise/update issues from emails, Advanced audit features and more.

Visit: http://extensions.joomla.org/profile/extension/clients-a-communities/help-desk/ issue-tracker.

3. RSTickek!Pro : Price – Paid download

Includes : Component, Plugin
Extension : 3.0

RSTickets! Pro is a powerful customer support gateway, help desk / ticketing system, complete with staffs groups, knowledgebase, departments and custom fields per each department. It can Manage customers’ issues through the frontend or the backend. RSTicket creates custom fields to choose if they are mandatory or not, personalize validation messages, add custom HTML attributes. Customize each department to setup custom fields, change email address, notify other emails.

Some features: Support multi language, Inform to the customer via mail reply, Add article and categories for clients to use, Client`s dashboard where clients can search, Customize email messages, Different way to view ticket, Notify customer`s inactivity and more.

Visit: http://extensions.joomla.org/extensions/extension/clients-a-communities/help-desk/rstickets-pro.

4. MaQma Helpdesk : Price – Paid download

Includes : Component, Plugin
Extension : 3.0

The Helpdesk Component is an advanced support system, which is also known as Customer Service or Customer Support Software. With this effective and efficient solution you will be able to implement, manage and create a flexible customer support solution, efficient for both customers and support staffs. It has Flexible security structure with different permission levels for both customers and support staffs. MaQma Helpdesk can be integrated into Virtuemart, Redshop and Digistore by using the component Store Integration available in our website.

Some features: Categories support, Support for usability rating by users, Attachment support, Comments support, Ability to hide via publish/unpublish, Workgroup analysis, Client analysis, Support staffs Analysis, Time sheet reporting, Allowing you to track time spent, Pre-defined replies, Custom fields, Automatic and manual ticket assignment, File attachments support etc.

Visit: http://extensions.joomla.org/profile/extension/clients-a-communities/help-desk/maqma-helpdesk.

5. Tickets : Price – Paid download

Includes : Component, Plugin, Module
Extension : 3.0

Tickets take care of the help desk on your site and manage communication with your customers. It allows you to collect inquiries, questions and provide support to your site users and provides you a platform to manage the tickets from the administrator interface of the site. You can choose who is in charge of managing tickets (agents), and choose the default agent for new tickets. People and agents can attach files to each ticket reply.

Some features: On-site customer support, Managing tasks between different people, Handling user inquiries, Handling project requests, Any kind of user communication with the site owner and more.

Visit: http://extensions.joomla.org/extension/tickets

What’s your favorite? Let us know in the comments section below!