Support

FAQs

Answers to the questions we hear most about our WordPress plugins, custom development, pricing, and support. Can't find what you need? Reach out and we'll help directly.

General

What does Codeboxr do?

Codeboxr is a software development company, active since 2011, building WordPress plugins, Laravel web applications, custom software, and mobile apps. We work with clients across the USA, UK, Canada, Australia, France, and Europe, alongside maintaining our own line of WordPress products.

Where is Codeboxr based, and what time zone do you work in?

We're based in Dhaka, Bangladesh (GMT+6). Our live office hours run Sunday to Thursday, but we work with clients across time zones through email, support tickets, and scheduled calls — so distance hasn't been a blocker for our international clients.

How long has Codeboxr been in business?

Since 2011 — over a decade building WordPress plugins and custom software, with more than 20,000 customers and 1M+ free plugin downloads worldwide.

WordPress Plugins & Products

Are your WordPress plugins GPL licensed?

Yes. Every plugin we sell is released under 100% GPL licensing, so the code is fully yours to use, modify, and extend once purchased.

What happens if a WordPress or PHP update breaks my plugin?

We test every release against the latest WordPress core and PHP versions before shipping, and we release compatibility updates proactively rather than waiting for a bug report to come in.

Do you offer a money-back guarantee on plugins?

Yes — a 30-day, no-questions-asked money-back guarantee on our WordPress products. If it's not the right fit, you get a full refund.

Can I request a custom feature for one of your existing plugins?

Yes. We offer product customization and support services for anyone already using one of our plugins, tailoring functionality to fit your specific workflow.

Custom Development

Do you build custom web applications outside of WordPress?

Yes. Beyond WordPress, we build custom web applications and SaaS platforms primarily on Laravel, paired with modern front-end frameworks like Vue.js, Nuxt.js, and React.

Do you develop mobile apps?

Yes — we build cross-platform mobile apps with Flutter, as well as native iOS and Android development where the project calls for it.

Can you integrate our WordPress site or app with tools like Salesforce, Stripe, or Trello?

Yes, API integration and workflow automation is one of our core services — connecting WordPress, SaaS tools, and enterprise systems so data flows cleanly between them instead of being copied by hand.

Do you build Shopify stores too?

Yes, we design and customize Shopify stores, themes, and apps in addition to our WordPress and custom software work.

Pricing, Licensing & Support

How is pricing determined for a custom project?

Every custom project is scoped individually based on requirements, complexity, and timeline. Reach out through our contact form and we'll walk through your needs before providing an estimate — no generic price list, since custom work rarely fits one.

What kind of support do I get after a plugin purchase or project launch?

Direct email support from the developer who actually worked on your project — not a generic ticket queue — plus ongoing maintenance, updates, and security patches.

Do you offer ongoing maintenance plans?

Yes, we offer continuous maintenance and support packages for both WordPress products and custom-built applications, covering updates, monitoring, and troubleshooting after launch.

Getting Started

How do I start a project with Codeboxr?

Reach out through our contact form with an overview of your project. We'll follow up to discuss requirements, timeline, and scope before proposing next steps.

What's your typical project workflow?

Discovery & planning, design & prototyping, development & testing, deployment, and ongoing support — with regular check-ins throughout so you always know where things stand.

Can I see examples of your previous work?

Yes — check out our portfolio page for examples of WordPress plugins, custom applications, and client projects we've delivered.

Still have questions?

Can't find the answer you're looking for? Our team is happy to walk you through it directly.

Privacy & Cookie policy

Privacy & Cookies policy

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Codeboxr is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Codeboxr.com Web site and governs data collection and usage. By using the Codeboxr website or it\\\\\\\'s demo or family sites, you consent to the data practices described in this statement.

Collection of your Personal Information

Codeboxr collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number only upon your submission. Codeboxr also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites. There is also information about your computer hardware and software that is automatically collected by Codeboxr. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Codeboxr for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Codeboxr Web site only. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Codeboxr public message boards, this information may be collected and used by others. Note: Codeboxr does not read any of your private online communications. Codeboxr encourages you to review the privacy statements of Web sites you choose to link to from Codeboxr so that you can understand how those Web sites collect, use and share your information. Codeboxr is not responsible for the privacy statements or other content on Web sites outside of the Codeboxr and Codeboxr family of Web sites.

Use of your Personal Information

Codeboxr collects and uses your personal information to operate the Codeboxr Web site and deliver the services you have requested. Codeboxr also uses your personally identifiable information to inform you of other products or services available from Codeboxr and its affiliates. Codeboxr may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. Codeboxr does not sell, rent or lease its customer lists to third parties. Codeboxr may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. Codeboxr Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Codeboxr or the site; (b) protect and defend the rights or property of Codeboxr; and, (c) act under exigent circumstances to protect the personal safety of users of Codeboxr, or the public.

Changes to this Statement

Codeboxr will occasionally update this Statement of Privacy to reflect company and customer feedback. Codeboxr encourages you to periodically review this Statement to be informed of how Codeboxr is protecting your information.

Contact Information

Codeboxr welcomes your comment regarding this Statement of Privacy. If you believe that Codeboxr has not adhered to this Statement, please contact Codeboxr, sabuj at Codeboxr.com We will use commercially reasonable efforts to promptly determine and remedy the problem.