Sabuj Kundu 16th May 2016


Offering great customer support is essential for the success of any business. Every business should have a goal to serve the customer so that they can survive in the market place. Every customer wants to support after buying their necessary goods. On the other hand company wants to give extra service to motivate customers. In this circumstances, the owner of a business uses wordpress support ticket plugin to serve the customer. By using plugin any company can solve problem in a discipline way.

If you are the owner of a business and sell products or provide service through your website then you need to serve your customer better. This will help you to grow your business easily and ensure customer satisfaction. With the help of Support Ticket Plugin for WordPress, you can easily provide better customer service through your website. When you search for a Support Ticket Plugin, you will find several plugins where some are free and some are premium. You need to choose a perfect one with some unique features to serve customers better.

1.ClickDesk Live Support :

[ All Time : 174,398 & Active Installs : 10,000+ ]

ClickDesk is one of the most widely popular WordPress plugin to get your WordPress website powered up with a robust Support system. ClickDesk`s Ticketing Support system seamlessly integrates with their built-in Live chat feature to make it easy for you to manage support tickets on our Self-hosted WordPress website. This plugin allows website admins to create categories and make it easier for customers to find the appropriate department to reach out to for their issues with the Billing, Tech support and such.

ClickDesk is an awesome combo of live chat, help desk, voice and video chat and social toolbar for your wordpress website. Besides being the fastest live chat service, ClickDesk also allows web visitors to do voice and video chat from your website directly without installing any additional hardware or software. You can Manage your emails & offline chats with it new integrated help desk. Agents can now answer live chats, calls and tickets from agent panel.


2. WP Support Plus Responsive Ticket System :

[All Time : 27,339 & Active Installs : 3000+]

Another popular WordPress plugin for powering your WordPress website with a Support ticketing system is WP Support Plus. This is a responsive Support ticketing plugin. One of the best features of this plugin is that it allows multi-user role-based users to submit tickets to your website. That is, either the admin, a guest visitor, your client, someone logged in via Facebook, anyone can create a ticket with this plugin. Tickets are also classified into categories, and you can assign individual agents for them depending on your team.

This plugin adds to WordPress the features of a complete ticket system with 100% responsive and 100% Ajax functionality. This allows users to submit tickets to report problems or get support on whatever you want. Users can set the status, priority and category of each ticket. Some features : Ticket submission through the admin, the frontend, on behalf of users; priority, status, category selection for each ticket; multiple file attachment for ticket and reply also attachments attached to mail as well; Multiuser supported; Multilanguage supported; ticket assignment mail notifications; delete ticket etc.


3. JS Support Ticket :

[All Time : 8,919 & Active Installs : 1,000+]

JS Support Ticket is a trusted open source ticket system. JS Support ticket is a simple, easy to use, web-based customer support system. User can create ticket from front-end. JS support ticket comes packed with lot features than most of the expensive support ticket system on market. The best part is completely free. JS Support Ticket is another powerful WordPress plugin to provide your self-hosted website with a great Ticket supporting facility. This free plugin allows your users to create tickets from the front-end and admins can manage these tickets from the back-end dashboard. Priority of Tickets, Their categories/departments and Status message highlighting make it easier for both users admins to sift through Support tickets.

Some features : Front-end ticket creation, Admin create ticket for behalf on any user, Multiple file attachments for ticket and reply, Powerful filters on ticket for user and admin, Priority for ticket and highlighted priority with in ticket listing, Assign department to ticket for proper management, Show proper ticket status message and highlight it, New ticket email notification according to admin configuration, Admin can edit ticket at any time, Notifications and Auto-responder on new ticket creation etc.


4. WordPress Advanced Ticket System :

[All Time : 69,331 & Active Installs : 1,000+]

WordPress Advanced Ticket System is a Free plugin for WordPress to allow your visitors to submit tickets for support. The free iteration of this plugin allows visitors to either login to the website and submit through their back-end WordPress Panel or through Shared guest provision to support without registering. These tickets could be easily categorised into different products/sections, updated with their present Status and Priority.

This plugin adds to WordPress the features of a complete support and ticket system fully. This allows users to submit tickets to report problems or get support on whatever you want. Users can set the status, priority, product and type of each ticket, Back-end admin panel based Ticket submissions and response, Shared guest ticket submission and more.


5. Sola Support Tickets :

[All Time : 8,757 & Active Installs : 600+]

Sola Support Tickets is another free support system ticket plugin for WordPress which is perfect to solve customer better. This is an ideal plugin for a help desk section of a company website. There is also a premium version available of this plugin with more features. It is the easiest plugin to use Help Desk & Support Ticket plugin. Create a support help desk quickly and easily with Sola Support Tickets.

Some features : Manage support tickets (pending, open, solved), Adds a Submit Ticket page to your website, Receive email notifications for new support tickets, Receive email notifications for support ticket responses, One support agent, Multilanguage supported and more.


What’s your favorite? Let us know in the comments section below!

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One Response to “Best 5 Support Ticket Plugins for WordPress”

  1. Robert Kas

    Nice. I find number #4 REALLY outdated, even if still very popular. I use Bravo WP Helpdesk because of its modern look, but I also like Sola’s (#5). Both on the WordPress plugin directory.